外貿電話常用句式彙總,這樣說話才能抓住買家的心!
   |    2021-09-27

01
左中括號
開場話術
左中括號

  • 嗨,我是你的名字,來自你的公司。我可以(請)和史密斯先生通話嗎?

  • 你好,我是x公司的xx,請問您是Smith先生嗎?

02
左中括號
對方不在或正在忙
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  • Could you please take a message? Please tell her/him that…

  • I'd like to leave her/him a message. Please let her/him know that…

  • 能否請您留個消息,告訴他……

  • When is a good time to call?

  • 什麼時候方便我再次來電?

  • When is she/he going to be back?

  • 他什麼時候回來?

  • Could you tell him/her that I called, please?

  • 能否轉告他我找過他?

  • Could you ask him/her to call me back, please?

  • 能否轉告他請他回電給我?

  • Okay, thanks. I'll call back later.

  • 好的,謝謝,我待會兒再打來

03
左中括號
有事說事
左中括號

  • I'm calling to ask about/discuss/clarify…

  • I just wanted to ask…

  • I'm calling about/because…

  • I'm calling to follow up on…

  • 我打電話來是為了……

04
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纠正對方的說法
左中括號

  • I'm sorry, but I think there has been a misunderstanding…


  • I'm sorry, but it's not quite right.

  • 不好意思,但我想您有所误解……

05
左中括號

與買家確認重要信息

左中括號

  • Let me see if I got that right.

  • When you say…do you mean…?

  • So if I understand you correctly…

  • Just to clarify, you said… 

  • I'm not sure I understand. Did you mean…?

  • 再跟您确认一下,您的意思是……

06
左中括號

没有聽清買家在說什麼

左中括號

  • I'm sorry, I didn't catch that. Could you please repeat yourself?

  • 不好意思,我沒聽清,您能重複一遍嗎?

  • Would you mind spelling that for me?

  • 您能把這個拼寫一下給我嗎?

  • Would you mind slowing down?

  • 您能說慢一點嗎?

  • Would you mind speaking up a little bit?

  • 您能说大声一点吗?

07
左中括號
當通話質量不好時
左中括號

  • I'm sorry, could you speak up, please?

  • Would you mind speaking up a bit?

  • 您能说大声一点吗?

  • I'm sorry I can't hear you very well.

  • I think we have a bad connection. 

  • 不好意思,線路不好,聽不清楚

08
左中括號
結束通話時
左中括號

  • I will follow up with the requested information soon.

  • 我會盡快跟進您所需的信息。

  • I will keep you updated on our progress.

  • 有新的進展我會及時通知您。

  • Thank you for your time. Have a great day!

  • 謝謝,祝您愉快!

以上信息來源於網絡,侵刪。






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